Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@tipogringa.com. Please note that returns will need to be sent to the following address: [endereço a confirmar]

If your return is accepted, we'll send you return shipping instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@tipogringa.com.

Handmade variations

As each Tipo Gringa bag is made to order, one at a time, slight variations in pattern placement or trim are normal and are not considered a defect or reason for return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Personalised or custom orders (such as monogrammed pieces) cannot be returned unless faulty. We do not accept returns on sale items.

Exchanges

The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new one.

European Union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unused, and in its original packaging.

Refunds

We'll notify you once we've received and inspected your return, and confirm if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at hello@tipogringa.com.